Privacy Policy

We collect information you give us directly and information generated when you use our website.

We use the information we collect solely to plan and improve your travel experience:

• To understand your travel requirements and design a personalised itinerary
• To communicate with you about your trip — quotations, updates, confirmations
• To coordinate with travel suppliers (hotels, transport providers, local guides) on your behalf
• To send occasional travel inspiration if you've subscribed to our newsletter
• To improve our website content, user experience, and service quality
• To respond to your enquiries and provide after-trip support
• To comply with applicable laws and prevent fraud

We do not sell your data. We never sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial purposes.

TravellingShoes primarily operates through WhatsApp for trip enquiries, planning, and support. When you initiate contact via WhatsApp:

• Your WhatsApp number, name, and messages become accessible to our trip planning team
• Conversations are retained for the duration of your trip and a reasonable period thereafter for support purposes
• We will only contact you on WhatsApp in response to your enquiry or to provide trip-related updates
• We will not add you to group chats or broadcast lists without your explicit consent

WhatsApp communications are governed by WhatsApp's Privacy Policy. We recommend reviewing it to understand how WhatsApp processes your data.

To deliver your trip, we share relevant information with trusted partners on a need-to-know basis only:

All third parties who receive your data are required to handle it in accordance with applicable privacy laws and our instructions.

We use Zoho SalesIQ to understand how visitors use our website. This tool collects anonymised session data including pages visited, time on site, and navigation behaviour.

The live chat functionality of Zoho SalesIQ is disabled on our website. The tool is used exclusively for website analytics to help us improve your browsing experience. No personal conversations are initiated through this tool.

Zoho's privacy practices are governed by the Zoho Privacy Policy.

Our website uses cookies — small text files stored on your device — to provide a better browsing experience.

Most browsers allow you to control or disable cookies through their settings. Note that disabling cookies may affect the functionality of some parts of our website.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Secure HTTPS encryption across our entire website
• Access to personal data restricted to authorised team members only
• Regular review of our data handling and security practices
• Secure communication channels for trip planning and supplier coordination

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Trip enquiry data: retained for 12 months from the date of your last interaction
• Confirmed booking data: retained for up to 3 years for accounting and legal compliance purposes
• Newsletter subscription data: retained until you unsubscribe
• Website analytics data: retained in anonymised form per Zoho's standard retention policy

When data is no longer required, we securely delete or anonymise it.

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable privacy regulations, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at the details listed in the Contact Us section below. We will respond within 30 days.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

For family travel bookings that include minors, information provided relates to the trip requirements and is handled with the same care as all other personal data.

Our website may contain links to third-party websites such as WhatsApp, Instagram, hotel booking platforms, and travel information resources. These links are provided for your convenience.

We have no control over the content or privacy practices of third-party websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any external site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Post the revised policy on this page
• Notify you via email or WhatsApp if the changes are significant

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us: