Cancellation & Refund Policy

To cancel or modify your trip, please contact us through one of the following:

Cancellation is effective only once you receive a written acknowledgement from TravellingShoes confirming receipt of your request.

The following charges apply based on how far in advance you cancel before your trip departure date:

Note: Certain bookings — such as international trips, peak season travel (Christmas, New Year, Diwali), luxury resorts, and chartered experiences — may have stricter cancellation terms. These will be clearly stated in your personalised quotation before you confirm your booking.

Cancellation charges for individual components (hotels, transfers, activities) are governed by the respective supplier's terms. In some cases, these may be more stringent than our standard policy.

Where a refund is applicable under this policy, TravellingShoes will process it as follows:

We understand that travel plans evolve. If you wish to change your dates, destination, or trip components rather than cancel entirely:

• Modification requests must be made in writing via WhatsApp
• Changes are subject to availability at the time of the request
• Date changes made 30+ days before departure are generally accommodated at no additional service fee, subject to any cost difference in accommodation or services
• Date changes within 15 days of departure are treated as cancellations and re-bookings, and standard cancellation charges may apply
• Upgrades, add-ons, or destination changes may result in a revised quotation

A “no-show” occurs when a traveller fails to arrive at the first service point (hotel check-in, transfer pickup, etc.) without prior written notification to TravellingShoes.

In the event of a no-show, 100% of the total trip cost is forfeited. No refund will be issued for any unused services.

If you are delayed or facing an emergency on your travel day, please contact us immediately on WhatsApp at +91 91376 55713. We will make every effort to assist.

In exceptional circumstances beyond the reasonable control of either party (“Force Majeure”), including but not limited to:

• Natural disasters (earthquakes, floods, cyclones)
• Government-imposed travel bans, border closures, or lockdowns
• Declared war, civil unrest, or terrorism
• Pandemic or public health emergencies declared by government authorities
• Airport closures or airspace restrictions

In force majeure situations, TravellingShoes will offer a full credit note valid for 12 months, or work with suppliers to recover as much of the paid amount as possible. Cash refunds in force majeure cases depend on amounts recoverable from third-party suppliers and are not guaranteed.

Occasionally, a hotel, resort, or service provider may cancel a confirmed booking due to circumstances on their end (overbooking, closure, etc.). In such cases, TravellingShoes will:

• Notify you as soon as we become aware of the issue
• Arrange an alternative of equal or higher standard at no additional cost wherever possible
• If no suitable alternative is available, provide a full refund of the affected component

TravellingShoes is not liable for any additional costs (e.g., flights, visa fees) incurred as a result of a supplier cancellation beyond our control.

We strongly recommend that all travellers purchase comprehensive travel insurance before departure. A good policy should cover:

• Trip cancellation and curtailment
• Emergency medical treatment and hospitalisation
• Medical evacuation and repatriation
• Loss or theft of baggage and personal belongings
• Flight delays and missed connections
• Personal liability

Travel insurance can protect you from financial loss in circumstances not covered by this cancellation policy, including personal emergencies and medical situations. TravellingShoes does not sell travel insurance but can recommend reputable providers on request.

To cancel, modify, or discuss your booking, please reach out to us. Our team is available on WhatsApp and responds within the hour during business hours.

For the full terms governing your booking, please also review our Terms & Conditions and Privacy Policy.